Tìm việc làm

ERP Support executiveEasia Travel CO., LTD

Nơi làm việc: Hà Nội
Ngành nghề: Hàng không
Lương: Thỏa thuận
Hình thức: Toàn thời gian
Ngày đăng: 08/01/2020
Hạn nộp: 07/02/2020

Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:

Mô tả công việc

- Role service scope: Easia Travel Group in Vietnam
- Strategic or operational level: Individual Contributor
- Contribute to the development and implementation of the ERP system to optimize business processes and improve the ability to share information between all components of the organization
- Support and train other department in using the ERP system to ensure that staff can accurate and timely access reliable information
Daily Tasks
Contribute in developing ERP system
- Collect ideas / feedbacks / requirements about platforms from users to the Project Division
- Clarify all the needs and explain them to developers (Project Division)
- Test new functions as assigned by the Project Division
- Require staff of some departments to test ERP
Implement ERP in all destinations
- Cooperate with main contact of all departments (Sales Managers, Operation Managers, Country Managers) and ERP Support Executive of all destinations to implement ERP
- Advise Database Division to update data into the system
- Train users in Vietnam and cooperate with ERP Support Executive in other destinations to train new ERP functions to users
Support users in using ERP
- Receive and handle feedback of Sales, Reservation and Operation Departments in Vietnam about TMS / ERP problems and errors (such as: synchronization problem, rooming list, unexpected request cancellation booking, etc.)
- Help ERP Support Executive in other destinations to check and fix errors if required
- Ask for the Project Division's support to check and fix errors if the ERP Support Officer cannot resolve it
- Try to figure out the reason for each error and inform other departments about the common mistakes, how to avoid and how to fix them
- Collaborate with ICT and the Project Division to ensure the reasonable speed of ERP
Train new sales staff on how to use TMS / ERP
- Create and update training documents / tools and user guide
- Arrange training schedule with Sales Team Leaders for new sales staff and complete the training plan as discussed
- Train new sales staff in using ERP (procedure: send user guide document, ask for practicing ERP, explain and answer their questions about ERP)
- Follow up and support sales staff when required
- Note down the imperfect functions that needs improvements for ERP during training and use TMS / ERP of other departments
- Collect opinions and ideas of other departments about functions on TMS / ERP
Advise managers / leaders of all related departments to create clear guidelines / procedures for working on ERP
- Collect feedback from users; raise the issue to managers/ leaders
- Give comments / opinions about procedure among the departments
Weekly Tasks:
- Conduct weekly meeting with Project Division and main contacts of all platforms
- Report to Sales Team Leader about: TMS / ERP training progress; improvement or weakness of new sales about TMS / ERP
- Report to Head of Sales about: TMS / ERP problems and solutions, pending errors and difficulties
Monthly Tasks:
- Report to Head of Sales about TMS / ERP training plan and the quality of the Sales Department using TMS / ERP
- Conduct evaluation report to Head of Sales / Operation manager about common mistakes of users on TMS / ERP
Other tasks
- Report to BOM about ERP usage
- Report to Head of Sales about the TMS / ERP usage
- Report to BOM about ERP usage
Internal communication
- Communicate with Seniors and Executives of the following departments:
+ Operation Department
+ ICT System Management Department
+ Contracting Department
+ Marketing Department
+ Database Department
+ Project Division
External communication
- PNG company - developer of TMS

Yêu cầu công việc

1. Competency
- Fluent in [...] language
- Good knowledge of the Tourism field, Hotel and Tourism Management
- Good analytical, problem-solving and strong decision-making skills
- Good presentation skills
- Strong communication skills
- Strong computer skills (Excel, Word, Outlook)
- Good planning and organisational skills to balance and prioritise work
- Self-motivated to learn new concepts and participate in new projects
- Characteristics: pleasant personality, positive attitude, open-minded, honest, active and decisive
2. Education
- University: Bachelor's or Master's in Hotel / Tourism / Foreign languages / Economy or other related fields
3. Experience
- At least one year of experience in the same position

Quyền lợi được hưởng

A competitive salary upon qualification and experience
Personal accident and health insurance 24/24 (AON)
Motivation Trip

Vị trí ERP Support executive do công ty Easia Travel CO., LTD tuyển dụng tại Hà Nội, goodcv.vn tự động tổng hợp mức lương Thỏa thuận, tìm thêm việc làm về ERP Support Executive hoặc công ty Easia Travel CO., LTD ở các link phía trên

Giới thiệu công ty

Easia Travel CO., LTD việc làm

C/o ATS Hotel, Suite 326, Pham Ngu Lao Street, Hanoi City, Vietnam.

Quy mô: Từ 101 - 500 nhân viên

  • Hỗ trợ nhà tuyển dụng:
  • 0962.107.888